Do I have to place my order online via Trade Member Direct?
There are exclusive suppliers, and product ranges that members will only have access to by ordering online via Trade Member Direct. These will be communicated to the membership and updated on regular basis. Suppliers or product that aren’t exclusive to Trade Member Direct can be ordered as per normal via PO or directly with the supplier.
Do I have to set up an account to purchase online through Trade Member Direct?
Yes, if you would like access to these exclusive brands and products you will need to set up an account with Trade Member Direct.
To set up an account with Trade Member Direct please email sales@tradememberdirect.com.au
How do I sign up for an account on Trade Member Direct?
If you would like to set an up account to order via Trade Member Direct, please email accounts@tradememberdirect.com.au to request a credit application form and we will talk you through the process.
How do I place an order on Trade Member Direct?
There are two ways to place an order with Trade Member Direct.
Option 1 – Login to your Trade Member Direct and search your products either by the search bar and browsing through the top menu. Add what you want to cart and check out, like any other online store.
Option 2 – If you would prefer to order via PO, then you send your PO (must be in PDF format) to orders@tradememberdirect.com.au
Please note that the correct product codes, pricing and all billing and delivery details are accurate and clear on the PO. Any details on the PO that are illegible or any PO’s sent to a different email address, will not be processed.
How do I pay for my order that I’ve placed via Trade Member Direct?
Upon confirmation of order delivery, the supplier will issue an invoice to Trade Member Direct. Trade Member Direct will then raise an invoice to the member for payment. Invoices can be found under My Account on the Trade Member Direct website and your order status in your member account will change to "invoice" with a key date for payment.
Do I have a credit limit? If so, what is it?
Yes, members ordering via Trade Member Direct will have a credit limit that is determined by each members purchasing requirements. Further information around your payment terms can be provided by finance, please email accounts@tradememberdirect.com.au
How will I track my orders?
Members will be able to log into Trade Member Direct and check the status of their orders and invoices via "My Orders." Orders will transition to "Invoiced" once the supplier has issued an invoice to Trade Member Direct.
I have multiple store locations. Can I have my orders delivered directly to each of my stores?
Each order can only have one delivery address listed. If you have multiple store locations you will need to either place a different order per delivery location, ensuring the correct delivery address is listed. Or have all goods delivered to one location and transferred internally.
What is the process if the product I want to order isn’t listed on Trade Member Direct?
If the product you're looking for is not available or listed on Trade Member Direct, please email sales@tradememberdirect.com.au
What happens if I order a product that is on back order?
If Trade Member Direct don’t receive any stock information after 48 hours of the order being placed, Trade Member Direct will liaise with the supplier directly and provide you with a delivery ETA. ETA dates are also available on My Order via your Trade Member Direct account. For any further queries please email sales@tradememberdirect.com.au
How do I make a return?
If you need to make a return, please email sales@tradememberdirect.com.au and include the details of the item/s you wish to return.
Will my warranty be affected?
No, your warranty with the supplier will not be affected if you place your order via Trade Member Direct.
What happens if only part of my order arrives, or the goods are damaged etc?
If this occurs, please email sales@tradememberdirect.com.au
How will members get their supplier rebates when they order via Trade Member Direct?
Members will still receive their supplier rebates as outlined in the supplier agreement, when they purchase via Trade Member Direct.
What pricing will I receive if I place my order via Trade Member Direct?
All members have access to the same pricing structure within Trade Member Direct.
Who can place orders via Trade Member Direct?
Once your account has been set up, the primary account holder can start placing orders. They can also set up additional user accounts for staff to place orders with different user permissions. It is the primary account holder’s full responsibility to managing the ordering permissions and access of their staff. If a staff member leaves your business, it is the primary account holders’ responsibility to disable that staff members access. Trade Member Direct hold no responsibility for this.
